At J.Was Pizza, we take pride in the quality of our food and service. If something isn’t right with your order, we want to make it right.

1. Perishable Goods Notice

Under UK law (Consumer Contracts Regulations), perishable items such as food and drink are exempt from the standard 14-day right to cancel. Once an order is prepared, it cannot be returned or cancelled for a refund due to a change of mind.

2. Issues with Your Order

If you encounter any of the following issues, please contact us immediately:

• Quality Issues: If the food is not of satisfactory quality or fit for consumption.
• Incorrect Items: If you received something different from what you ordered.
• Missing Items: If an item from your order is missing.
• Delivery Delays: If your order is significantly late (beyond our estimated window).

3. How to Request a Resolution

To help us resolve the issue effectively, please:

1. Contact us immediately: Call us or email info@j-was.co.uk within 30 minutes of receiving your order.
2. Provide Evidence: We may ask for a photo of the incorrect or unsatisfactory item to help us investigate.
3. Keep the food: We may ask to collect the incorrect item for quality control purposes.

4. Our Resolution Process

Depending on the situation, we may offer:

• A replacement of the affected item(s) sent out with priority.
• A partial or full refund to your original payment method.
• A credit voucher for use on a future order.

5. Refund Timeline

If a refund is approved, it will be processed immediately. Please note that banks typically take 3–10 working days to reflect the funds in your account.

6. Contact Information

For any questions regarding your order, please contact:
Email: info@j-was.co.uk
Website: j-was.co.uk